General Terms and Conditions

vedonom.hu — lactation counselling and health visitor services

1. The service provider

Service provider's name: Cseh-György Krisztina EV (sole proprietor)
Registered office / place of service: 2483 Gárdony, Vörösmarty utca 66
Tax number: 91940238-1-27
Registration number: 62134880
E-mail: hello@vedonom.hu · Phone: +36 30 346 0101

2. Content of the services

The following services can be booked through the vedonom.hu website:

Let's talk for 15 minutes — free — An introductory call with no obligation: you tell me where you are, and we work out what would help most. (free)
Tailored for you — by phone or e-mail — If you only have 1–2 questions and want a quick answer. (5 000 Ft)
By Your Side — in-person consultation — I visit you at home, and we talk in your own calm environment. (25 000 Ft)
Full online consultation — A full consultation by video call — from anywhere in the country, with no travel. (15 000 Ft)
Preparing for breastfeeding — during pregnancy — Before your baby arrives we talk through what to expect, and what really matters in the first days. (14 983 Ft)
Follow-up visit — I do not disappear after the consultation: I come back and we look at how things have gone. (15 000 Ft)
Online follow-up — A short video call if you only need reassurance or a small adjustment. (10 000 Ft)

The consultation is not medical treatment and does not replace medical care. If you have any health concerns, please contact your paediatrician or a specialist.

3. Booking, conclusion of the contract

An appointment can be booked once the Provider has reviewed and approved the intake questionnaire: the Client completes it on the website, the Provider reviews it typically within one working day and, if approved, sends a personal booking link by email. Services without an appointment (the question package, gift voucher) are exempt. The contract is concluded when the booking confirmation email arrives. The confirmation contains a cancellation link, with which the appointment can be cancelled free of charge up until it starts.

4. Payment

The fee can be settled according to the chosen payment method: online by card during booking (see below), cash or bank card at the consultation, or by bank transfer or Revolut. Prices are in Hungarian forints and are charged according to the price list in force at the moment of booking. The Provider is exempt from VAT, so prices do not include VAT. The invoice is sent electronically, by email.

Online card payment (Barion)

Online card payments are processed through the Barion system operated by Barion Payment Zrt. (registered office: 1117 Budapest, Infopark sétány 1. I. ép. 5. em. 5.; company registration number: 01-10-048552; supervisory authority: the Central Bank of Hungary; licence number: H-EN-I-1064/2013). Barion is an electronic money institution supervised by the Central Bank of Hungary. The system accepts Mastercard, Maestro and Visa cards, as well as Apple Pay and Google Pay. Card details are handled solely by Barion and are never accessible to the Provider. The appointment is recorded regardless of payment: if a payment is interrupted, the booking remains and can be retried from the confirmation page, or settled at the consultation.

5. Cancellation, lateness

The appointment can be cancelled free of charge using the link in the confirmation email, up until the consultation begins. If the fee was paid in advance, the Provider refunds the full amount within 14 days of the cancellation at the latest, using the same payment method. If the Client neither attends nor cancels, the Provider is entitled to charge the fee. For home consultations, the Provider asks the Client to be reachable at the given address.

6. Gift voucher

The gift voucher can be redeemed for any service on vedonom.hu within 6 months of issue. The voucher is issued once payment has been received and is sent to the purchaser by email with a unique code. Redemption takes place during booking by entering the code; each code can be used once. If the value of the voucher exceeds the fee of the service used, the difference is not refunded and cannot be carried over. The voucher cannot be exchanged for cash, but it can be passed on. The Provider accepts no liability for a lost voucher or for unauthorised use; the code should therefore be kept confidential.

7. Right of withdrawal

As a consumer, the Client has a 14-day right of withdrawal without justification from a distance contract, under Hungarian Government Decree 45/2014 (II. 26.). Withdrawal may be exercised by a statement sent to hello@vedonom.hu; the deadline is met if the statement is sent before it expires. The Provider refunds the amount paid within 14 days of receiving the withdrawal.

Important: if, at the Client's express request, performance begins within the 14-day period — that is, the consultation takes place — the Client loses the right of withdrawal once performance has begun. Cancellation of the consultation is governed by section 5, which is more favourable to the consumer.

8. Data protection

The data you provide are processed as described in the Privacy notice.

9. Complaints and remedies

Complaints are accepted at hello@vedonom.hu; the Provider replies in writing within 30 days. If a complaint is not resolved, the consumer may turn to the conciliation board competent for their place of residence. The board competent for the Provider's registered office is the Fejér County Conciliation Board (8000 Székesfehérvár, Hosszúsétatér 4-6.). The consumer may also complain to the competent consumer protection authority (the county government offices) or bring the claim before a court.

10. Governing law

In matters not regulated here, the applicable Hungarian legislation — primarily the Civil Code — shall govern.